• Report a Problem
  • Request a Allow or Service
  • Contact NYC DOT if your outcome is not shown
  • Check the condition of a Customer Service case

Report a Problem

Street Defects

Cave-ins

Cave-In

Cave-ins are jagged holes with a deep void, where the pavement has cracked apart and fallen into a deep empty space without a solid bottom. Cavern-ins are larger and deeper than potholes and are not geometrically shaped like a defective street cutting. Cave-ins are typically caused by issues with the underground infrastructure. Oft, large pieces of pavement can be seen in the hole. NYC DOT inspects reported cavern-ins and, as warranted, sends the written report Section of Environmental Protection (DEP) or another utility to brand a repair. Report a cave-in on a street to DEP online via NYC311 Written report a cave-in on a highway to DEP online via NYC311

Hummocks

Hummock

Hummocks are where the roadway asphalt has pushed upwards in a wave-like shape. They are unremarkably located at intersections where in that location is heavy truck or double-decker traffic. NYC DOT typically follows up with spot milling and paving, which may performed during the nonpaving flavour, from mid-December to mid-March. Report a hummock or street resurfacing asking online to NYC311

Ponding

Ponding

Ponding is when water pools at depression points in the roadway, generally equally a result of inadequate drainage or improper grading. Report ponding on a street to DEP online to NYC311 Report ponding on a highway to DEP online to NYC311

Missing Manhole Covers

Missing Manhole Cover

Report missing manhole covers to DEP online to NYC311

Street Hardware Defects

Other Street Hardware

Street hardware may be sunken, cracked, missing, tilted, collapsed or may be above or below grade thereby preventing a smooth riding condition. Typically, a NYC DOT inspector will review the defect. If actionable, NYC DOT will issue a corrective activity written report to the appropriate utility owner. Report cracked, missing or otherwise defective street hardware online to NYC311

Defective Street Cuts

Defective Street Cut

Defective street cutting restoration is when the street surface is no longer level considering a filled-in cutting has sunken one inch or more or been mounded as well high. Street cuts are usually square or rectangular in shape. Typically, a NYC DOT inspector will review the defect. If actionable, the inspector volition event a corrective action report to the political party that performed the street cut, including to other city agencies. If the responsible party cannot exist identified, NYC DOT will perform the repair. Report a failed street cut or old utility cut online to NYC311 See a list of protected streets (no cuts immune except for emergency work or as authorized by the Commissioner) Find out who holds a permit to conduct street construction in your neighborhood

Open up Street Cut

Open Street Cut

Open street cuts are when a street excavation has been left uncovered, mostly because there is active work in the roadway. Typically, a NYC DOT inspector volition review the defect. If actionable, inspector volition contact responsible excavator, and in the absence of the responsible party or other response personnel, will stay onsite until parties arrive. Report an open street cut online to NYC311 Find the permit-holder for a street construction projection

Potholes

Pothole

A hole in the street with a circular or ovular shape and a definable bottom. The bottom may be the concrete roadway base and may be partially filled with mud, dirt, or loose gravel. Status does non look manmade and unremarkably is not sitting in an area of collapse. To be 'actionable' the pothole should be at least ane foot in diameter and three inches deep. Typically, a NYC DOT inspector will check the pothole. If actionable, NYC DOT volition repair information technology. Study a pothole on a street online to NYC311 Report a pothole on a highway online to NYC311 Cheque the status of a pothole repair on NYC DOT'due south website Check the condition of service requests online via NYC311

Signs, Lights and Signals

Damaged or Broken Pedestrian or Traffic Signals

Call 311 immediately to study broken traffic lights or pedestrian signals. NYC DOT and its contractors will piece of work to resolve the event promptly. Learn more about traffic signals

Damaged or Cleaved Street Lights

Use this grade to written report a street light that is not working or get information on how to report a voltage problem (if you see a small-scale flashing cerise light next to the bulb). Your report will go directly to NYC DOT's street light maintenance contractors. Study a damaged or broken Street Lite to NYC DOT

Damaged or Missing Traffic Signs

NYC DOT prioritizes repairs to signs which have a direct impact on safety. These include Stop signs, 1 Fashion signs, Practice Not Enter signs, Yield signs and sure school signs. Report a traffic sign that is missing, illegible, or vandalized

Street and Sidewalk Obstructions

Street and Sidewalk Construction Issues

Use NYC311 to written report problems involving construction work on a sidewalk, roadway or highway. Report a sidewalk blocked by construction to NYC311 Report other street and sidewalk problems to NYC311

Improper Newsracks

Newsracks must comply with the law regulating their placement on Urban center sidewalks. Newracks must also be maintained in a make clean and neat status. Study a problem with a sidewalk newsrack to NYC311

Illegal Sidewalk ATMs

Placing an ATM on a public sidewalk is non permitted in New York City. If an ATM is placed on a public sidewalk, NYC DOT will serve the holding owner an Inroad Detect, which requires the possessor to remove the ATM inside 30 days. Study an ATM on a public sidewalk to NYC311, or call 311

Request a Permit or Service

Bicyclists

New York City Bike Maps

The New York City Bike Map is an annual gratuitous publication of NYC DOT. You can pick up a copy at bicycle shops, libraries and schools throughout the metropolis. Learn more about the New York City Bike Map

Bikes in Buildings

The Bikes in Buildings Program aims to increase bicycle commuting by providing cyclists with secure parking during the workday. The Program is based on the Bike Access to Office Buildings Constabulary, which requires commercial office buildings to permit cyclists to bring bicycles into their offices by elevator, upon request. Learn more virtually Bikes in Buildings

CityRacks

Because of the keen interest, information technology may take a considerable amount of time before NYC DOT can investigate new requests. Suggest a new cycle rack location or written report a CityRack result Learn how to apply for a bicycle corral

Commercial Vehicles

Intercity Bus Permits

NYC DOT has been authorized by the New York State Legislature to implement a permit system for intercity bus operators. This system requires intercity motorbus operators to utilise for a permit from NYC DOT before they can brand on-street stops in the urban center. The allow approval process will include consultation with local communities and the MTA and Port Authority of New York and New Jersey, where appropriate, ensuring the interest of stakeholders in the procedure. Acquire more nearly Intercity Bus Permits Apply for an Intercity Bus Permits

Request a Truck Road Map

Lodge a re-create of the electric current edition of the New York Urban center Truck Road Map through the mail service.

Oversize vehicles

Vehicles on New York City's roadways are subject to size and weight restrictions. Apply for a allow for an overdimensional vehicle

Motorists

Express Lane Permits

Express Lane Permits enable ambulettes, commuter vans and shuttles and other mass transit fleets to use the high occupancy vehicle lanes leading to the Queens Midtown and Brooklyn Battery Tunnels. Download the Express Lane Permit awarding

Parking

Non-For-Turn a profit Organisation (State inability)
If you represent a Non-for-Profit Organization operating in New York Urban center and servicing a customs of people with disabilities you may apply for a State Parking Permit for People with Disabilities (PPPD). State Parking Permit for People with Disabilities (PPPD) for Not-for-Profit Organizations

Bureau Business Parking Permits

Agency Business Parking Permits are available for Metropolis, State or Federal agencies whose employees demand to park while conducting official business. Apply for an Agency Concern Parking Permit

Almanac On-Street Parking Permits

Annual On-Street Parking Permits are available for not-for-profits to help conduct out their mission. The permits allow vehicles limited standing and parking privileges in loading zones and at parking meters. Apply for an Annual On-Street Parking Allow

Clergy Parking Permits

Representative of houses of worship can apply for a parking permit for clergy conducting ministerial duties at their houses of worship, funeral homes and hospitals. Learn more nearly the Clergy Parking Let Apply for a Clergy Parking Permit

Parking Permits for People with Disabilities

NYC DOT issues two types of permits for citizens with disabilities— a New York State let and a New York City permit. There are different eligibility requirements and unlike uses for these permits. Learn more most Parking Permits for People with Disabilities Apply for a Parking Permit for People with Disabilities online Report a lost or stolen permit (pdf) Report a never-received permit (pdf) Temporarily change the vehicle on a NYC Parking Let for People with Disabilities

Municipal Parking Field Permits

Purchase a monthly pass to park at certain municipal parking facilities. Download the Municipal Parking Field Permit application (pdf)

Street Works Permits

Backfills and Base and Wearing Courses

Subsequently finishing street work, permittees are required to restore all street openings and excavations. Report a Backfill, Base or Wearing Course

Street Construction Permits

The structure industry and government agencies must apply for permits to perform roadway, building and sidewalk construction on Metropolis streets and non-toll bridges. NYC DOT's Street Works Manual has consummate data on street structure permits Permitees can check the condition of active street structure permits throughout New York City.

Certificates of Insurance

Allow applications for street structure must include a notarized argument by the insurance broker or insurance visitor attesting to the accuracy of the coverage described on the certificate and an acceptable Certificate of Insurance (pdf). Learn more near the conditions for requirements for street construction allow applications

Sidewalk Repair

NYC DOT'south goal is to make the Metropolis's sidewalks safe for pedestrians. NYC DOT replaces more than 2 million square feet of sidewalk a year, by and large on City-owned property and in residential neighborhoods. Despite the large calibration of repairs, this amounts to less than 1% of the Urban center's total sidewalk area each year. NYC DOT relies on holding owners to maintain the rest of the sidewalks. Larn more most NYC DOT's sidewalk repair programs

Expedited Sidewalk Repair

Homeowners who have received a sidewalk violation may be able to take advantage of NYC DOT'due south expedited sidewalk repair program. With an expedited repair, NYC DOT fixes the defect and the City sends you lot a bill for the cost of the work. No farther inspection is required. Larn more near expedited sidewalk repair

Permits by Post

Individual homeowners tin apply for a sidewalk repair allow by mail if they are making a repair themselves and/or if the allow is in response to a sidewalk violation. Acquire more about requesting a permit by mail service

Revocable Consents & Franchises

Revocable Consents

Use for a revocable consent to permit the use of public space for a private purpose, such as a sidewalk café or steam pipes and telecommunication conduits underground. Most applications must include a plan drawn by a professional engineer or registered architect. The plan review checklist describes the requirements. Download the petition form for revocable consents

Concessions Solicitation List

If you lot are interested in being on NYC DOT's concession solicitation list, please complete the Concessions Mailing List form. Notice out more than about doing concern with NYC DOT

Adopt-A-Highway

NYC DOT's Adopt-A-Highway Program is an opportunity for on-location sponsorship for the businesses, organizations, or individuals that give back to their communities past providing clean and beautiful highways.

Adopt-A-Greenway

The Adopt-A-Greenway program is a taxation-deductible opportunity for proud New Yorkers to give back to their community by ensuring clean and beautiful pedestrian and bicycle paths in New York Urban center. Learn more almost the Adopt-A-Greenway Program

Signs and Signals

Sign Sales

NYC DOT's Sign Sales program offers a wide multifariousness of signs, from replica street signs to personalized parking signs. Custom signs are a keen gift, and tin can exist customized with a corporate or other logo. Acquire more about custom-made signs Order custom-made signs from NYC DOT (pdf)

Banner Permits

Utilize to install a banner promoting a public result or a cultural showroom on whatsoever holding within NYC DOT's jurisdiction. Learn more than about Banner Permits

Holiday Lighting

Business Improvement Districts, Local Development Corporations and other groups may use this form to request approving to install temporary festoon/holiday lighting and/or other temporary lighting attached to Metropolis street low-cal poles and/or whatsoever other electrical equipment. Use for a Holiday Lighting permit (pdf)

Street Furniture and Hardware

CityBench

NYC DOT installs attractive and durable benches around the city, especially at motorbus stops, retail corridors, and in areas with high concentrations of senior citizens. Advise a CityBench Location

Street Seats

Street Seats are outdoor public open spaces and seating installed in places where sidewalk seating is not available. During warm-atmospheric condition months, when the demand to spend time outdoors increases, Street Seats may temporarily replace a few parking spots with neighborhood gathering places perfect for eating, reading, working, meeting a friend, or taking a remainder. Acquire most applying for a Street Seat

Traffic Signals and Rules

Neighborhood Wearisome Zones

Neighborhood Slow Zones is a community-based programme that reduces the speed limit from 25 mph to 20 mph and adds condom measures within a select expanse in guild to change commuter behavior. The goal of Neighborhood Slow Zone is to lower the incidence and severity of crashes. Learn more than about Neighborhood Slow Zones

New Traffic Signals

NYC DOT uses a detailed process called an intersection command written report to decide if traffic signals or multi-mode stop signs are appropriate for a location. Learn about how NYC DOT decides to install traffic signals Write to the NYC DOT Commissioner to request a new point

One-mode Street Conversions

All proposals for one-fashion street conversions must first be reviewed past the local Community Board to ensure that in that location is general community agreement to the proposed change. Therefore, citizens should beginning make a asking in writing to the local Community Board. The Community Board will review the proposed change and, if the Board supports the change, they will forward the request to NYC DOT for investigation. Find your Community lath